Refund policy
Return, Refund & Cancellation Policy
Effective Date: February 16, 2025
Last Updated: October 19, 2026
At Lift Parts Pro, we strive to provide reliable replacement parts and components for accessibility lifts and related equipment.
Due to the specialized nature of our products, certain restrictions apply to order cancellations, merchandise returns, and refunds. This policy establishes the eligibility requirements, procedures, fees, and responsibilities associated with these transactions.
We encourage customers to review this policy before placing an order.
1. Definitions
For purposes of this policy, the following definitions apply:
Order Cancellation: The termination of an eligible order before merchandise has shipped. Cancellation is distinct from returning merchandise after shipment or delivery.
Return: The process of sending previously delivered merchandise back to Lift Parts Pro following an approved Return Authorization.
Refund: Reimbursement of an eligible payment resulting from an approved cancellation, return, fulfillment error, or other qualifying circumstance.
Standard Merchandise: Products ordinarily offered for sale without special procurement, manufacturing, or installation-specific configuration requirements.
Backordered Merchandise: Products temporarily unavailable for immediate shipment but expected to become available through inventory replenishment or supplier fulfillment.
Special Order: Merchandise not ordinarily maintained in Lift Parts Pro's inventory and specifically procured from a manufacturer or supplier to fulfill an individual customer order.
Preferred Access: Specialized merchandise manufactured, programmed, configured, or otherwise supplied for compatibility with a particular lift or installation. These products frequently require a manufacturer-assigned job number, equipment serial number, or other installation-specific information.
Final Sale: Merchandise expressly designated as ineligible for customer-requested cancellation or return, except as required by applicable law.
Cancellation Processing Fee: A fee assessed against eligible customer-requested order cancellations.
Restocking Fee: A fee deducted from approved merchandise returns to offset applicable handling, inspection, processing, and inventory-related expenses.
Return Authorization (RA): Written approval issued by Lift Parts Pro permitting a customer to return specified merchandise under established conditions.
2. Product Classifications
Return and cancellation eligibility may vary according to product classification.
2.1 Standard Merchandise
Standard merchandise may qualify for cancellation or return when all applicable eligibility requirements are satisfied.
A product's temporary unavailability or backordered status does not automatically classify it as a Special Order.
2.2 Special Order Merchandise
Special Order products are specifically procured to fulfill individual customer orders and are not ordinarily maintained in Lift Parts Pro's inventory.
These products are generally noncancelable and nonreturnable once an order has been accepted, provided the applicable restriction was disclosed before purchase.
2.3 Preferred Access Merchandise
Preferred Access products are specialized components supplied for compatibility with a specific accessibility lift or installation.
Examples include:
- Custom-manufactured accordion gates.
- Job-specific programmed controller boards.
- Installation-specific wiring harnesses.
- Other components requiring manufacturer job-number identification or specialized configuration.
Due to their specialized nature, Preferred Access products are generally noncancelable and nonreturnable once an order has been accepted, provided the applicable restriction was disclosed before purchase.
A manufacturer requiring a job number for identification purposes does not, by itself, establish that a product is classified as Preferred Access.
2.4 Other Restricted Merchandise
Products designated as Custom, Clearance, Final Sale, or otherwise nonreturnable may be subject to additional restrictions disclosed before purchase.
All product classifications and restrictions remain subject to applicable law.
3. Order Cancellations
3.1 Cancellation Eligibility
Customer-requested order cancellations may be approved when:
- The merchandise has not shipped.
- The merchandise is not classified as Special Order, Preferred Access, Custom, Final Sale, or otherwise noncancelable.
- The order has not entered a noncancelable procurement or fulfillment stage under restrictions disclosed before purchase or expressly authorized by the customer.
- No other applicable cancellation restrictions prevent approval.
Orders containing multiple products may qualify for partial cancellation when the individual products meet these requirements.
3.2 Noncancelable Orders
Orders containing merchandise designated as Special Order, Preferred Access, Custom, or Final Sale are not eligible for discretionary customer-requested cancellation once accepted by Lift Parts Pro.
These restrictions apply even when the merchandise has not shipped.
Exceptions apply when cancellation or refund rights are required by law.
3.3 Orders Already Shipped
Orders that have shipped cannot be cancelled.
Customers seeking reimbursement for shipped merchandise must follow the applicable return procedures outlined in this policy.
Return eligibility is not guaranteed.
3.4 Cancellation Processing Fee
Approved customer-requested cancellations are subject to a 10% cancellation processing fee, calculated against the cancelled merchandise subtotal, excluding sales tax and shipping charges.
For partial cancellations, the fee applies only to the merchandise being cancelled.
Applicable sales taxes will be refunded in accordance with applicable law.
Shipping charges associated with unshipped merchandise will generally be refunded unless nonrecoverable shipping expenses have already been incurred and were properly disclosed.
Lift Parts Pro reserves the right to waive cancellation processing fees at its discretion.
No cancellation processing fee will apply when a full refund is required by law.
3.5 Requesting Cancellation
Customers must request cancellation by contacting:
Requests should include the order number and the merchandise the customer wishes to cancel.
Submitting a cancellation request does not automatically cancel an order or guarantee cancellation approval.
Lift Parts Pro will review the order status and determine whether cancellation is available.
An order is considered cancelled only after written confirmation has been issued by Lift Parts Pro.
3.6 Cancellations Initiated by Lift Parts Pro
If Lift Parts Pro cancels an order due to product unavailability, an inability to fulfill the order, or another circumstance preventing fulfillment, the customer will receive a full refund for the cancelled merchandise and associated shipping charges.
No cancellation processing fee will apply.
4. Backorders & Fulfillment Delays
Estimated lead times are provided in good faith based on available manufacturer and supplier information.
Actual fulfillment times may vary due to manufacturing schedules, supplier availability, transportation delays, or other circumstances beyond the control of Lift Parts Pro.
If an order cannot be shipped within the applicable promised shipping period, Lift Parts Pro will provide delay notifications, obtain customer consent when required, and offer cancellation and refund options in accordance with applicable law.
When no shipping timeframe is specified, applicable legal requirements governing shipment timing will apply.
Customers exercising cancellation or refund rights arising from legally qualifying fulfillment delays will not be assessed cancellation processing fees.
A product's backordered status does not automatically make it noncancelable.
5. Return Eligibility
5.1 General Requirements
Eligible merchandise may be returned when all the following conditions are satisfied:
- A return request is submitted within 10 calendar days of delivery.
- The merchandise is received by Lift Parts Pro within 30 calendar days of delivery.
- The merchandise is unused, uninstalled, and unmodified.
- The merchandise remains in its original, unopened packaging.
- The merchandise is in new, resalable condition.
- The product is not classified as nonreturnable.
- A Return Authorization has been issued before the merchandise is shipped back.
All deadlines are calculated from the carrier-confirmed delivery date.
Return authorization does not extend the original 30-day return deadline unless Lift Parts Pro expressly approves an extension in writing.
Meeting these conditions does not guarantee approval when other restrictions apply.
5.2 Return Requests Outside Established Deadlines
Return requests submitted after the 10-day request period, or merchandise received after the 30-day return period, may be denied.
Lift Parts Pro may authorize exceptions at its discretion.
These deadlines do not limit applicable warranty obligations or remedies required by law.
6. Nonreturnable Merchandise
The following merchandise is generally ineligible for customer-requested returns:
- Special Order products.
- Preferred Access products.
- Custom-manufactured or custom-configured components.
- Products designated Final Sale or Clearance.
- Electrical and electronic components, except when expressly authorized.
- Installed, used, energized, programmed, modified, or damaged components.
- Merchandise missing original packaging, labels, accessories, or manufacturer seals.
- Merchandise returned without prior authorization.
Restrictions are subject to applicable law and do not eliminate remedies for qualifying defective merchandise or fulfillment errors.
6.1 Electrical and Electronic Components
Electrical and electronic components are generally nonreturnable due to their sensitivity to improper handling, installation, electrical exposure, and potential damage that may not be identifiable through visual inspection.
This category includes, but is not limited to, circuit boards, controllers, electrical switches, interlocks, drives, and other electrical or electronic replacement components.
Lift Parts Pro may, at its sole discretion, authorize returns of certain unused electrical components remaining in their original, unopened, factory-sealed packaging.
Any such return requires prior written authorization and may be subject to applicable restocking fees.
Components that have been installed, energized, modified, damaged, or otherwise used are not eligible for discretionary return.
This restriction does not eliminate remedies for qualifying product defects, fulfillment errors attributable to Lift Parts Pro, or rights provided by applicable law.
6.2 Diagnostic Purchases
Customers are responsible for determining the suitability and compatibility of replacement components before purchase.
Purchasing merchandise for diagnostic, testing, or troubleshooting purposes does not guarantee return eligibility if the component does not resolve the equipment's reported malfunction.
Lift Parts Pro does not guarantee that purchasing or replacing a particular component will correct an equipment malfunction unless expressly stated in writing.
Return eligibility is determined by the product classification, merchandise condition, and applicable provisions of this policy.
7. Return Authorization & Procedures
7.1 Request a Return
Customers must contact Lift Parts Pro within 10 calendar days of delivery.
Email: info@liftpartspro.com
Customers with an online account may also submit a return request through their customer account portal.
Return requests should include:
- Order number.
- Product being returned.
- Reason for return.
- Supporting photographs when requested.
7.2 Return Approval
If the return is approved, Lift Parts Pro will issue a Return Authorization number and provide return shipping instructions.
Merchandise must not be returned without prior authorization.
Issuance of a Return Authorization does not guarantee a refund if the returned merchandise fails to satisfy the applicable eligibility requirements.
7.3 Return Shipping
Customers are responsible for return shipping costs associated with approved customer-requested returns.
Merchandise must be packaged securely to prevent damage during transportation.
Customers are responsible for ensuring that returned merchandise reaches the designated return location within the applicable deadline.
Lift Parts Pro is not responsible for merchandise lost or damaged during customer-arranged return transportation, except as required by law.
7.4 Inspection
All returned merchandise is subject to inspection.
Lift Parts Pro reserves the right to deny or adjust a discretionary refund when returned merchandise does not meet the conditions established in the Return Authorization or this policy.
If a return is rejected following inspection, Lift Parts Pro will notify the customer regarding available options.
8. Cancellation Processing & Restocking Fees
8.1 Cancellation Processing Fees
Eligible customer-requested order cancellations are subject to a 10% cancellation processing fee.
The fee is calculated against the cancelled merchandise subtotal, excluding shipping and applicable sales taxes.
8.2 Restocking Fees
Approved customer-requested merchandise returns are subject to a 25% restocking fee, calculated against the returned merchandise subtotal, excluding shipping and applicable sales taxes.
8.3 Fee Exceptions
Cancellation processing and restocking fees will not apply to:
- Orders cancelled by Lift Parts Pro because fulfillment is unavailable.
- Returns resulting from merchandise incorrectly supplied by Lift Parts Pro.
- Qualifying defective merchandise for which a no-fee remedy is required or approved.
- Transactions for which applicable law requires a full refund.
Lift Parts Pro reserves the right to waive applicable fees at its discretion.
Cancellation processing fees and restocking fees are separate charges associated with different transaction types.
9. Damaged, Defective & Incorrect Merchandise
If merchandise arrives damaged, defective, or incorrect, customers should contact Lift Parts Pro promptly.
Email: info@liftpartspro.com
Customers should provide:
- Order number.
- Description of the issue.
- Photographs of the merchandise.
- Photographs of packaging or shipping damage, when applicable.
Customers should retain the original merchandise and packaging until further instructions are provided.
Lift Parts Pro will review the circumstances and determine an appropriate resolution consistent with applicable manufacturer warranties, contractual obligations, and law.
Depending on the circumstances, available resolutions may include replacement merchandise, refund, manufacturer warranty assistance, or other appropriate remedies.
Customers should not attempt to install or operate merchandise that appears damaged or unsafe.
9.1 Manufacturer Warranty Claims
Certain products may be covered by manufacturer warranties.
Warranty eligibility, coverage, exclusions, and claim procedures may vary by manufacturer and product.
Lift Parts Pro may assist customers with applicable manufacturer warranty procedures but does not independently extend or modify manufacturer warranties unless expressly stated in writing.
9.2 Installation-Related Damage
Damage resulting from improper installation, wiring, handling, misuse, modification, or unauthorized repair is not considered a manufacturing defect solely because the product subsequently fails to function.
Such circumstances may affect return or warranty eligibility.
Nothing in this section limits rights or remedies provided by applicable law.
10. Refunds & Payment Processing
10.1 Approved Return Refunds
Refunds for approved merchandise returns will be initiated within three business days following receipt, inspection, and final approval of the returned merchandise.
Applicable restocking fees will be deducted from the refund.
10.2 Approved Cancellation Refunds
Refunds for approved order cancellations will be initiated within three business days following cancellation confirmation, or sooner when required by applicable law.
Applicable cancellation processing fees will be deducted from the refund.
10.3 Original Payment Method
Refunds will ordinarily be issued to the original payment method used for the transaction.
Additional processing time may be required by the customer's financial institution or payment provider.
10.4 Shipping Charges
Original shipping charges are generally nonrefundable for merchandise that has shipped.
Exceptions may apply when the return results from a fulfillment error attributable to Lift Parts Pro or when reimbursement is otherwise required by law.
For eligible cancellations involving unshipped merchandise, shipping charges will generally be refunded unless properly disclosed, nonrecoverable shipping expenses have already been incurred.
10.5 Partial Refunds
Approved partial returns or cancellations will be refunded according to the value of the affected merchandise, less any applicable fees.
Sales tax adjustments will be processed in accordance with applicable law.
11. Exchanges & Replacement Orders
Lift Parts Pro does not offer direct merchandise exchanges.
Customers seeking a different product must place a new order.
Previously purchased merchandise may be returned only when eligible under this policy and following issuance of a Return Authorization.
Placing a replacement order does not automatically authorize the return of the original merchandise or waive applicable fees.
12. Customer Responsibilities & General Provisions
12.1 Product Compatibility
Customers are responsible for verifying product compatibility, equipment identification, manufacturer information, and installation-specific requirements before purchasing.
For products requiring manufacturer job numbers, equipment serial numbers, measurements, or configuration details, customers must provide accurate information.
Incorrect information supplied by the customer may result in merchandise that is unsuitable for the intended installation.
12.2 Professional Installation
Accessibility lift components may require installation, adjustment, programming, or inspection by appropriately qualified professionals.
Lift Parts Pro operates as a replacement parts distributor and does not provide installation services or assume responsibility for equipment diagnosis, installation, or repair unless expressly agreed in writing.
12.3 Discretionary Exceptions
Lift Parts Pro may approve exceptions to its standard cancellation, return, or fee requirements on a case-by-case basis.
Any exception must be expressly authorized by Lift Parts Pro.
Approval of an exception in one transaction does not establish a precedent or entitlement for future transactions.
12.4 Applicable Law
Nothing in this policy is intended to waive, restrict, or eliminate rights or remedies that cannot lawfully be excluded.
Where applicable law conflicts with a provision of this policy, the applicable legal requirement will control.
12.5 Policy Updates
Lift Parts Pro reserves the right to revise this policy periodically.
Unless otherwise required by law, revisions will apply prospectively and will not retroactively change the terms applicable to previously accepted orders.
13. Contact Information
For questions regarding order cancellations, merchandise returns, refunds, or product eligibility, please contact:
Lift Parts Pro LLC
Email: info@liftpartspro.com
Phone: 307-416-0980
Customers should include their order number when contacting us regarding an existing purchase.